Customers

Enterprise

National City Boosts Application Completion Rates and Account Openings with Live Chat
Chat pilot exceeds expectations, leads to expanded use across multiple lines of business

Hoover's Increases Conversion Rates and Average Order Values with LivePerson Enterprise for Sales
Shortens sales cycle by 48% and generates 500% ROI

EarthLink Increases Customer Satisfaction and Agent Productivity with Proactive Chat
LivePerson service solution assists visitors and generates a 200% ROI

Backcountry.com Raises Online Conversion Rates with LivePerson
Chat conversion rate surpasses self-service by 10x

Small & Midsize Business

Leading online retailer of skateboards dramatically increases sales conversions with live chat

Dedicated sales team helps Web-based business migrate its frontline customer service to Contact Center flawlessly

An interactive agency uses LivePerson real-time visitor information to optimize its clients’ online marketing initiatives

Seamless integration of live chat and Salesforce enables Voices.com to provide a superior customer care experience

Librarians use live chat to provide ‘cyber buddies’ to patrons throughout Ontario, Canada, enhancing access to information among the province’s students and citizens alike

Leading online payroll service leverages live chat to enhance its online customer care program and to affordably expand its hours of operation

Online retailer bucks global trend and enjoys a 46% increase in online sales during the 2008 holiday season, thanks in large part to LivePerson Contact Center

Government agency offers customers the option to choose live chat over phone

Online provider of outdoor products, equipment and gear
Leverages sister company’s chat implementation to add value to its own customers, quickly and easily

PlumberSurplus.com drives sales with LivePerson Contact Center
Specialty retailer increases average order value 15% using live chat

Nonprofit legal aid organization turns to live chat to deliver personalized online help
Visitors, who lack legal knowledge or technology skills, conduct research and gain access to justice

LivePerson’s Enhanced Integration with NetSuite Helps ClearStar.net Increase Productivity and Improve Client Support
Agents resolve customer cases 60% faster via live chat

University Uses LivePerson to Enhance Communications with Students and Parents
Chat begins as a quick fix after Hurricane Katrina and grows into a vital tool for UNO’s Office of Admissions