ON-DEMAND WEBINAR

Building the Business Case for Live Chat in Higher Education:

Minimal Costs, Maximum Results

The event was originally broadcast on Wednesday, October 17th 2007

From financial aid and tuition to admissions and academic programs, today's college-bound students are turning to the Web as their primary source of college information.

According to a recent study, "E-Expectationss: Class of 2007," 72% of students say they want to exchange instant messages with an admissions counselor or student worker on college websites.

Tune in for the on-demand webinar and learn how to:

Increase recruitment and retention rates
Improve student satisfaction
Offer student-friendly communication options
Improve efficiency and effectiveness of your scarce personnel resources

During this must-see event, you will hear from Grace M. Salas, the Director of Enrollment Information Services at Florida International University (FIU). Ms. Salas will share an information-rich case study on how live chat at FIU achieved 93%+ satisfaction ratings. With 17 years of experience implementing technology in higher education, Ms. Salas has a successful track record in getting maximum return from minimal investments.

The webinar will also feature Philippe Lang, Vice President of LivePerson, an award-winning live chat and contact center solutions provider.

You must register to view the replay of this free webinar.