Co-Browse

Provide online visitors with hands-on assistance whenever they need it.

Guide visitors through your site, give them useful information and help them complete online forms.

• Provides a robust suite of tools for collaborating with your online visitors
• Seamless to visitors, no software to download, no delay in loading pages
• Works on all pages with LivePerson monitoring code, including SSL and those behind the login
• Permission based. Agents notify visitors and ask for permission (optional) to initiate a co-browse session
• Secure. Hide sensitive fields such as credit card numbers from the agent

Feature Description Benefit Full Co-Browse Full co-browsing functionality on all pages with LivePerson monitor code See exactly what your visitors see as they click through your site Joint Form Filling Help visitors fill in and submit service request forms or complex applications Reduce abandonment of complex forms Enhance customer experience Page Markup Highlight text and point to specific areas on Web pages Direct customers’ attention to specific information Ensure important text is seen and reviewed Co-Navigation Lead visitors through pages, including multi-page forms. Scroll up and down Web pages together Expand customer base by servicing visitors who may be intimidated by forms.

» View the flash tutorial to learn more about using LivePerson's
co-browse technology.

Note: You can also use LivePerson's PageViewer to share your visitors' experience on your website. » Click here to see how the two features compare.