1) Queue
Shows all tickets waiting in queue.
4) Response Templates
Customize multiple templates to answer incoming inquiries professionally and efficiently.
2) Knowledgebase
Agents can click to have instant access to the knowledgebase
3) Canned Letters
Save time using pre-written canned letters.
5) Add Note
Operators can add private notes to tickets.
6) Ticket History
Shows all events related to the exisiting ticket
