Top Ten Reasons to Choose LivePerson

While many companies offer live chat, click-to-talk, email management or FAQ products, only LivePerson offers true online conversion solutions.

Thanks to our continuous innovation, experienced staff and integration of communication channels, LivePerson is the hands-down top choice for over 8,000 businesses worldwide, and here's why:

1. Industry Leadership
2. Unparalleled Feature Set
3. Window into your Online Store
4. Extending the Reach of Your Chat Agents
5. Complete Integration with the Tools You Rely On
6. ASP-Hosted/Features on Demand
7. We're Here for You When You Need Us
8. Service Reliability
9. System Security
10. Financial Stability

1. Industry Leadership

Founded in 1995, LivePerson is the largest and most experienced provider of online conversion solutions. Combining online engagement technology (chat, voice, email and a self-service/knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson helps you engage the right visitor, at the right time, with the right communication channel. From one-person operations to enterprise organizations, LivePerson solutions fuel online success.

2.  Unparalleled Feature Set

No other provider can match LivePerson's feature set. Our solutions offer tools for campaign optimization, queue management, ROI assessment, as well as agent evaluation and development. Visitors benefit from an enhanced user experience, including proactive invitations, local language support, full desktop sharing and more. View our complete list of features.

3. Window into your Online Store

Only LivePerson provides a true window into your online store. You'll see how every visitor arrived on your site (paid search, online banner, etc.), whether they're repeat visitors and chatters, their city and country, value of items in their shopping cart, or any other visitor attribute that's important to you. You can also assess visitor interests based on pages viewed, items in their carts, or forms they've completed. Use this insight to make smart decisions about whom to engage, and to optimize Web content, processes and marketing initiatives.

4. Extending the Reach of Your Chat Agent

Fact: People who chat are three times more likely to make a purchase. That's why LivePerson has made it possible for you to chat with potential prospects in the places on the Web where they congregate to make decisions: blogs, consumer comparison and review sites. With LivePerson, you can include chat buttons in your online banners, e-newsletters, search engine results pages and more.

5.  Complete Integration with the Tools You Rely On

Integrate LivePerson with any Web-based CRM tool to provide online personalized assistance to your valued customers while they're on your site. Our Google Analytics integration feature allows you to combine LivePerson statistics with the powerful Google Analytics reporting engine in order to assess and report on the ROI of the channel. And you can also integrate LivePerson with other Web-based systems (e.g., inventory, warehouse).

6.  ASP-Hosted/Features on Demand

Delivered on demand, our hosted solutions offer lower deployment costs, lower cost of ownership and simpler upgrades than packaged software. While purchasing a software-based solution might sound financially reasonable, remember to consider all of the overhead costs involved in owning software, such as:

• Upfront investment in dollars and time
• Additional hardware (servers, backup equipment)
• Additional bandwidth
• IT resources needed to install, maintain, and back up the system

7.  We're Here for You When You Need Us

Our technical support is free and available 24/7. We don't place limits on something so important, as most other live chat providers do. After all, our purpose is to help you succeed online, and if you're experiencing a technical issue, you can't succeed.

8.  Service Reliability

LivePerson servers are designed and maintained with the highest standards in the industry. Our clients enjoy a 99.95% uptime. Beware of companies who cut corners on their server infrastructure. Server downtime affects your bottom line and results in:

• Lost revenue when clients and visitors are disconnected during chats
• High latency and slow response rates during chats
• Frustrated visitors if your Web pages load slowly or not at all

9.  System Security

LivePerson invests major efforts to ensure the security of its service, customers and data. A dedicated security team works to ensure that the highest levels of security are maintained throughout LivePerson's entire operation. Each year, LivePerson is audited by a third-party Big Four firm, and has received the SAS70 Type II certification. In addition, the LivePerson application and network undergo security penetration tests on a regular basis. As a result, some of the largest financial institutions are LivePerson customers. What would be the impact on your business if your customer information fell into the wrong hands?

10.  Financial Stability

Finally, LivePerson is a successful, publicly-traded company (Nasdaq: LPSN) with healthy financials. Take a risk on an unproven vendor that goes bankrupt, and you could experience data loss, or even worse, your valuable data could be compromised. View LivePerson's latest financial results.